Terms & conditions

Version: 2026-08-09 Effective date: 2026-08-09 Last updated: 2026-08-09 Operator: E. zona, MB (trading as "FabiRide"), Tvirtovės al. 88, Kaunas, Lithuania · company code and VAT details on request · contact info@fabiride.com

These terms are a binding agreement between you and E. zona, MB ("FabiRide", "we", "us"). They govern your use of the FabiRide mobile app, the FabiRide display device, the FabiRide smart battery, and the cloud services that connect them.

By ticking the acceptance box when you create an account, by signing in, or by pairing a Display, you accept these terms in full. If you do not accept them, do not create an account and do not use the Services.

Read sections 6 to 13 carefully. They describe what FabiRide is not, the risks you take on when you ride, and the limits of what we are responsible for. They are the reason we can offer the Services at all.

1. Definitions

2. Who may use the Services

3. Your account

4. Accepting these terms and recording your acceptance

When you create an account you must tick the acceptance box. We record the version of these terms you accepted and the timestamp, and store it against your account. You can read the current version at any time at https://my.fabiride.com/legal/terms or in the App under More ▸ Help & support ▸ Legal.

5. What FabiRide is — and what it is not

FabiRide is an aftermarket display, telemetry and configuration tool. It shows you information, records your rides, and — where your Controller supports it — lets you read and write Controller settings.

FabiRide is not:

The Display does not ride the Bike. You do.

6. Compatibility, fitment and unsupported configurations

FabiRide equipment is designed and tested against specific Bikes, Controllers, Controller firmware versions and wiring configurations. We publish which combinations are supported, and that list changes over time.

6.1 It is your responsibility to check compatibility

Before you fit or use a Display, a Battery or any FabiRide accessory, you are responsible for confirming that your exact Bike model, model year, Controller make, Controller firmware version, wiring loom and battery are a Supported Configuration. If you are not sure, ask us at info@fabiride.com before you fit anything.

6.2 Unsupported configurations are entirely at your own risk

If you use the Services on an Unsupported Configuration — including but not limited to:

then you accept all risk arising from that use, and FabiRide accepts none. We give no warranty of any kind that the Services will work, read correct values, write correct values, or behave safely on an Unsupported Configuration, and we are not liable for any resulting damage, malfunction, injury, loss or cost.

6.3 We may block unsupported use

The Services may detect an Unsupported Configuration and restrict functionality, refuse to write settings, or display a warning. Absence of a warning is not confirmation that your configuration is supported.

6.4 Damage to your Bike, Controller or battery

Connecting third-party electronics to a vehicle carries risk. Incorrect wiring, incompatible voltages, incompatible protocols, damaged connectors and out-of-specification settings can damage your Controller, motor, battery, BMS or wiring loom. Except as required by mandatory consumer law, we are not liable for damage to your Bike or to any third-party component, and such damage is not covered by the Display warranty.

7. Installation — and what fitting FabiRide does to your Bike's warranty

7.1 Have it fitted professionally

FabiRide equipment is designed to be straightforward to install, but we strongly recommend having it fitted by a qualified professional. That is the only way to be sure every connection is correct and every function behaves as intended.

Improper installation can damage the Display, the Battery, your Controller, your motor or your battery pack, and will void the FabiRide warranty on any part it damages. Damage caused by negligent installation, miswiring, unauthorised modification, or bench-testing outside our documented procedure is not a warranty defect.

7.2 What you are responsible for

7.3 Fitting FabiRide makes your Bike a non-stock bike

FabiRide displays, batteries and accessories are aftermarket parts. They are not original equipment supplied or approved by Sur-Ron, Talaria, Segway, Bosch, Shimano, Specialized, or any other bike or component manufacturer, and no such manufacturer endorses, certifies or supports them.

For as long as they are fitted, non-original parts make your Bike a non-stock vehicle rather than a stock one (removal is covered in §7.4). You accept that this may, on its own and regardless of whether anything goes wrong:

Check with your bike manufacturer, your dealer and your insurer before you fit anything. It is your responsibility to know and follow the rules that apply where you live and ride. FabiRide is not responsible for any warranty, insurance, registration, inspection or legal consequence of fitting our equipment to your vehicle, and we do not compensate for a warranty or insurance claim that is refused because of it.

7.4 Removing it

A Display fitted as documented is a plug-in accessory. If you remove it and you have not changed any Controller setting, your Bike goes back to the condition it was in before: nothing is left behind, nothing has been permanently altered, and it is a stock bike again.

Removal does not undo three things:

In short: clean installation, stock settings, clean removal — stock bike. In any other case, restoring the Bike to stock condition is your responsibility.

8. Tuning, limits and Rider Aids — you choose the values

The App may let you read and write Controller parameters such as speed caps, current and power limits, throttle response and calibration, regenerative-braking and brake curves, thermal cut-offs, traction control, wheelie and balance assist, cruise control, gear ratios and wheel sizes.

These values are chosen by you. The App is the instrument you use to enter them; the effect they have on the Bike is produced by your Controller and your hardware.

9. Safety, assumption of risk, and your responsibility as a rider

Riding an electric bike or e-motorcycle is inherently dangerous and can cause serious injury, permanent disability or death — to you and to others. This is true on every Bike, in every configuration, with or without FabiRide fitted, and whether or not your configuration is supported.

By using the Services you acknowledge and agree that:

If a Rider Aid, a reading on the Display or any part of the Services behaves in a way that surprises you, stop riding and contact support before continuing.

10. Faults, failures and what we actually owe you

Software and connected hardware contain defects. Bluetooth links drop. Sensors drift. Telemetry can be wrong, late or missing. A limiter, cap or aid can fail to engage, disengage unexpectedly, or apply the wrong value.

11. Legal compliance, road use and homologation

12. Batteries and charging

Lithium battery packs store a large amount of energy and can catch fire or explode if abused.

13. Your acknowledgement

By ticking the safety acknowledgement when you create an account, you confirm that you have read and understood sections 5 to 12, and specifically that:

14. The Display, firmware and source code

The Display is FabiRide hardware. The software running on it — firmware, source code, fonts, layouts, UI and assets — is licensed to you, not sold. We grant you a personal, non-exclusive, non-transferable, revocable licence to use it on the Display it was supplied with, for its intended purpose. All intellectual property in the Services remains ours.

You may not:

Anti-theft and source-code protection. The Display actively detects tamper and source-code-extraction attempts — for example attempts to read, dump or copy the firmware or source off the chip. If such an attempt is detected, the Display permanently and irreversibly disables itself, cannot be reactivated, and its warranty is void. The event is reported to FabiRide. Repeated or deliberate attempts may also result in account suspension and civil or criminal action. This is a deliberate security feature. Do not attempt to extract firmware or source code under any circumstances.

Nothing here restricts the decompilation rights you have under Article 6 of Directive 2009/24/EC for the purpose of achieving interoperability, where those rights apply and cannot be excluded by contract.

Third-party and open-source components. Our firmware and apps include third-party and open-source software, each governed by its own licence — which may grant you rights this agreement does not, and may impose conditions on copying or modifying that component. Those licences prevail over this section for the component they cover. Third-party and open-source components are provided "as is", without warranty of any kind, and we are not liable for damages arising from them. The current component and licence list is published at https://my.fabiride.com/legal/oss. Where a licence obliges us to make source available, email info@fabiride.com and we will provide it within a reasonable time, subject to any charge that licence permits for the cost of doing so.

15. Acceptable use, pairing, ownership and sharing

15.1 Acceptable use

You agree not to:

15.2 Ownership and transfer

15.3 Sharing a Bike — your duties to the people you share with

If you are the owner of a Bike or Display and you grant someone access:

15.4 Crew voice chat and Content

16. Warranty, consumer rights, delivery and returns

16.1 What is covered

The Display carries the statutory conformity guarantee under EU and Lithuanian consumer law — normally two years from delivery — plus any commercial warranty stated on the box. We will, at our discretion, repair or replace a product that proves defective in materials or workmanship under normal use. Your mandatory statutory rights are not affected by anything in these terms.

16.2 What is not covered

16.3 Making a claim

Email support@fabiride.com as soon as you notice the defect, with: a description of the problem including photos or video, the product serial number, and a copy of your invoice. Do not attempt a repair before contacting us — an unauthorised repair attempt can end the warranty on the part concerned.

16.4 Delivery, transit damage, customs

16.5 Returns and right of withdrawal

If you bought directly from us as a consumer at a distance, you have 14 days from delivery to withdraw without giving a reason, per Directive 2011/83/EU. Email info@fabiride.com to start a return. Goods must come back complete, in their original packaging, in a condition allowing resale; you bear the direct cost of return unless we say otherwise. A product that has been fitted, wired in, or had its warranty seal or tamper protection disturbed may have its refund reduced to reflect the loss in value.

16.6 The Cloud

The Cloud is provided "as available" with no uptime commitment for standard accounts. Commercial and fleet customers may purchase a separate SLA.

17. Limitation of liability

To the maximum extent permitted by law:

18. Indemnity

To the extent permitted by law, you will indemnify and hold harmless FabiRide, its owners, staff and suppliers against any third-party claim, damage, loss, fine or cost (including reasonable legal fees) arising from: your riding; your configuration of a Bike; your use of the Services on an Unsupported Configuration; your breach of these terms or of any law; injury or damage you cause to another person or their property; or your grant of access to a Bike to someone else. This does not apply to the extent the claim is caused by our own gross negligence or wilful misconduct, and does not apply where you act as a consumer and mandatory law says otherwise.

19. Third-party products and services

Controllers, motors, batteries, BMS units, chargers, bikes, phones, map providers, music apps and mobile carriers are not FabiRide products. Brand names are used only to describe compatibility and imply no partnership, endorsement or approval by those manufacturers. We are not responsible for third-party products, their firmware, their defects, their warranties or their terms.

20. Fees

The core Services — App, one Display and standard Cloud — are included in the price of the Display. If we introduce paid features we will tell you in advance and they will be opt-in. We will not push an update that disables a feature you have paid for without a refund or equivalent.

21. Suspension and termination

22. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, government action, power or internet outages, failures of upstream providers, or cyber-attacks.

23. Changes to these terms

We reserve the right to change these terms at any time, at our sole discretion, for example to reflect new features, new hardware, new supported configurations, security requirements, or changes in the law.

24. Governing law, disputes and general

25. Contact

info@fabiride.com · support: support@fabiride.com · E. zona, MB (trading as FabiRide) · Tvirtovės al. 88, Kaunas, Lithuania

Related documents: Privacy Policy · GDPR statement · Sub-processors · Delete your account